The fine highlights a practice that seldom attracts the attention of regulators. Kay Roberts, the executive director of operations at the Gambling Commission, said: “Not only does this case illustrate our drive to clamp down on anti-money laundering and social responsibility failures, but it also highlights action we will take against gambling businesses who fail to be fair and open with customers.”
The online casino told customers it had the right to request identification documents for “all withdrawals” despite not having insisted on those same checks earlier, potentially hampering withdrawals but not deposits.
